LandGlide® offers three base maps:
·    Street Map
·    Satellite View
·    Topo (USGS topographic view)

To change the base map, click on the Map icon on the bottom right of the map. It is the top button of the three on the map screen. Then tap the Layers icon and tap on the Base Map view you would like to see, and that will appear.

Along with the Base Map, you can choose an Overlay to be shown on the map. The available overlays are:

·    Flood Zones
·    Contours
·    Buildings

From this same menu, you can change how the parcels are labeled. Once again, tap the Map icon to start.  Tap on the Layers icon, then tap on Labels. From here, you can choose one of the six options for labeling the parcels.
·    Owner
·    Owner Last (Last name only)
·    Street Address
·    Street Address Number
·    Parcel ID
·    None

For web users: Click the blue and white Map icon on the right of the map.  This will bring up the Map View options.

 NEW!: To see our Video FAQ on this topic, please click here.

LandGlide’s Measure tool allows you to measure the distances between points of your choice on the map and calculate the area and/or perimeter of an area you define.

To start, from the mobile app, tap the Map icon on the right side of the map and then tap the Measure icon.  By default, you’ll be measuring the distance between points, but you may select the ‘Area’ button at the bottom left to see both the area and perimeter.

Choose your first point by scrolling the crosshairs to a point on the map you would like to start.  When you have the crosshairs on your first point, tap the Drop Point icon on the bottom right of the map.  This will mark your spot with a dot labeled 1 in it to indicate it is your starting point.  Scroll through the map again until you have the crosshairs on your second point.  Tap the Drop Point icon to set your second point.  The distance will now appear in the measurement bar at the bottom of the screen.  Continue this process until the desired measurement area is defined.  You can tap on the measurement to copy the information to the clipboard.

To calculate Area and Perimeter, add at least 3 points to the Map and select Area in the Measurement Display bar.  The area and perimeter displayed will update as you continue to add points.  You may continue this process until the area you wish to measure is complete. You can tap on the measurement to copy the information to the clipboard.

Make a mistake or drop a pin inadvertently at any point; you can correct this by either using the Undo arrow next to the Drop Point icon to remove the last pin or tapping Start Over in the lower right corner to remove all the pins and start again.

You can change the units of measurement displayed by tapping the Measure button at the bottom left of the map. If you select Automatic, it will automatically adjust the units based on the magnitude of the measurement. For example, if you measure something that is 10 feet long, you’ll see the units in feet, but then when you measure something that’s 100 miles long, it will “automatically” change the units to miles rather than feet.

For web users, the Measure Distance and Measure Area icons are the bottom two blue and white icons on the right side of the map.  To measure the distance between points, click on the Measure Distance icon (the flat ruler).  Click anywhere on the map to drop a point.  Continue to click to drop points until you have all your points set. Be sure to double-click on the last point dropped to show the calculated distance.  To get an area measurement, click on the Measure Area icon (the right angle ruler) and set your points the same as you would for measuring distance, by just clicking the points on the map.  Once again, be sure to double-click the last point to reveal the area measurement.  When you are done with either measurement on screen, click the Garbage icon just below the measuring icons to clear the measurements off the screen.

You can search for Owner, Address, or Parcel ID just by entering it into the search box and clicking Search.  By clicking one of the search results, the map will zoom to that parcel, and the parcel information will appear where your search results were.   Once you have reviewed the information, you can get further information by clicking the County Link to go to the county site, or you can go back to your search results to choose another property from your search.

If you prefer, you can browse the map by dragging it in any direction.  On your computer, you can zoom in and out by using the scroll wheel on your mouse or the +/-  buttons in the map’s upper right on your computer. On your mobile device, simply use your fingers to zoom in and out as you would on any map app.

If you wish to go back to your location at any time, simply click the Location icon.

LandGlide® allows for the exporting of saved location data as a CSV file.  On your mobile device, tap the Menu icon (the 3 horizontal lines at the left of the search bar) and choose Saved Locations.

From Saved Locations, tap on the three dots (…) in the upper right corner of the screen and then tap Export CSV.  A CSV file will be created that you can email to yourself or your colleagues.

When using LandGlide® on the web, select the Saved Locations. Click the “Download” button to download a CSV of all your Saved Locations.

NEW!: To see our Video FAQ on this topic, please click here.

On your mobile device, you can manage your dropped pins by clicking the Menu icon in the upper left corner and then selecting Saved Locations. Here, you will see a list of your saved locations. You can search the list of Saved Locations by tapping the magnifying glass at the top of the page. You can choose the tag you wish to see by tapping it at the top of the screen.

Once you have chosen a saved location, you can customize the pin.

The Edit Location section allows you to:

•     Change the Pin Color: Choose what color you would like the pin to be by tapping one of the four color pins LandGlide® offers.
•     Add a Note: Add details about a Saved Location by typing a quick or detailed note.
•     Add a tag or create a new tag: Make your Saved Locations more searchable by adding Tags. Just type out the tag you would like to add and tap the plus button next to the Tag to add it. Tags also let you group pins together to categorize them.
•     Add additional images: This feature allows you to take a photo or upload one from your image gallery to the Saved location. Just tap Add Image and tap Add Image again on the Images page to get started.  Once you have uploaded a photo, you can add more photos by tapping the upload button in the bottom right of the Images page. When you are done adding images, click the checkmark in the upper left. Please note, at this time you may upload no more than 5 images for each saved location.

The Parcel Data section: 


Here you can move the individual data squares to customize how you see data.  Simply, click on the 6 dots in the upper right-hand of the information box and drag it up or down to fit your needs.   

 NEW!: To see our Video FAQ on this topic, please click here.

Any location can be saved with the Drop Pin feature.

On your mobile device, you can drop a pin by tapping the Drop Pin icon. This button can be found by tapping the Map icon on the bottom right of the map. The pin will be dropped wherever the crosshairs are in the map area, so make sure they are lined up before you drop the pin.

Once you have dropped a pin on your chosen location, you will get a screen showing your Saved Location.

From here, you can add an image, choose the pin color, add tags, and add a note. To do this, just tap Add Details which is just above Save and Cancel at the bottom of the screen.  

The Add Details page has many features to allow you to customize your Saved Location:

• Add Image: This feature allows you to take a photo or upload one from your image gallery to the Saved location. Just tap Add Image and tap Add Image again on the Images page to get started. Choose whether you want to take a new picture with your phone’s camera or select one from your photo gallery. Once you have uploaded a photo, you can add more photos by tapping the upload button in the bottom right of the Images page. When you are done adding images, click the checkmark in the upper left.  Please note, at this time you may upload no more than 5 images for each saved location.
• Pin Color: Choose what color you would like the pin to be by tapping one of the four color pins LandGlide® offers.
• Tags: Make your Saved Locations more searchable by adding Tags. Just type out the tag you would like to add and tap the plus button next to the Tag to add it.  Tags also let you group pins together to categorize them.
• Note: Add details about a Saved Location by typing a quick or detailed note.

Once you have customized your Saved Location, tap Save, and you are all set.

On the web, there are two ways to save a location (drop a pin) while using LandGlide®.

• Left-click on a parcel to bring up the parcel information. If you would like to save this location, you can click on the Drop Pinicon on the map’s right side. This is the blue icon with the white Pin in it. This will drop a pin in the center of the parcel and will add this parcel to your Saved Locations.
• Right-click with your mouse on a parcel to select it and bring up the Add Pin pop-up. Select Add Pin, and the parcel will be added to your Saved Locations. By using the right-click method, you can drop a pin in a specific area of a parcel.

You will see a pin on the map for all the locations you have saved.  In the web version of LandGlide® , you can also add more details for a pin from the “Saved Locations” page.  To do this, select Saved Locations from the top menu and locate any pin(s) that you’d like to modify.  Just like in the mobile version, you can set the pin color or add tags and notes.

On your mobile device, be sure you have permitted LandGlide® to use the location on your device. If you are unsure of how to enable your phone to allow LandGlide to use your location, please get in touch with us with your phone’s make and model so we can assist you.

Next, in LandGlide®, you want to find the Location icon (seen circled in yellow in the picture) in the lower right corner of the map view.

Click the Location Icon once to have LandGlide® track you. When you do this, the Location icon will change colors; this means you are in Follow mode.

If you click the button again, LandGlide will go into Compass mode; the Location icon will become an arrow.

If LandGlide® is not working on your mobile device, you may need to clear cache within the LandGlide®  app. To do this, open LandGlide®  and click on the Menu icon (the 3 horizontal lines) at the left of the search bar.   From the menu, choose Settings, click Clear Cache, and then click Ok in the pop-up box confirming that you want to clear your cache.

If the problem persists, try uninstalling the app from your device then reinstalling it from the app store.

If you’re having issues using LandGlide®  in a web browser, try clearing your browser’s cache, closing all browser windows, relaunching, and logging in again.

If this does not fix the problem or if you have trouble using LandGlide®  on your computer, take a screenshot of the problem or error message, and email it, along with a description of the problem, to support@LandGlide.com.

When adding LandGlide® to your new mobile device, download LandGlide® from the app store and sign in using the same login method as the one you accessed LandGlide with on your previous device. The app will recognize your subscription and should not ask you to subscribe again.

LandGlide® now gives you access to parcel data on all your devices.

To add LandGlide® to your mobile phone or tablet, go to the app store for your device and download LandGlide®.   Once the app has been downloaded, log in to LandGlide®.

Be sure to log into LandGlide® with the same method on BOTH devices. The app should recognize you have a paid subscription and allow you to start using LandGlide®.

To access LandGlide® on your desktop or laptop computer, go to https://app.landglide.com, and log in to LandGlide® using one of the sign-in methods available.  Please make sure the email address associated with that login method is also associated with your LandGlide subscription.

If you are a LandGlide®  Corporate Subscriber:  To link your LandGlide® account to a NEW mobile device, simply click the invitation link in the original email from your LandGlide Corporate administrator on the mobile device to begin using. Please note that you must click the invite link from a mobile device that already has LandGlide installed.

Yes! You can now use LandGlide® on your computer as well as your mobile devices.  Just go to LandGlide.com to get started.

LandGlide® relies on the information it receives from your phone GPS/Location Services to show your location.  Please be sure you have given LandGlide® permission to use your location and all location services are turned on.

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites. The GPS system includes the chip in your mobile device as well as the satellites above the Earth.

A recent worldwide study found that GPS-enabled smartphones show positional accuracy within a 4.9 m (16 ft.) radius under open sky conditions.  However, the accuracy degrades near structures and tree canopies. Urban areas on average, have more GPS signal bounce, and smartphones can detect satellite signals from a much smaller portion of visible sky.

Examples of GPS Issues

If you experience any of the following while using LandGlide®, your location may appear different than your actual location.  Please refer to the troubleshooting steps listed in this answer to prevent similar issues in the future.

• GPS drift: The GPS track deviates from your path. You may see that the track generally follows the shape of the path but with much less precision.
• GPS bounce: A ‘jumpy’ GPS track can cause you to appear in many different areas in a short time frame.

Achieving Good Initial GPS Lock
 
To achieve fast startup and high-accuracy position estimates, you should provide:

• A clear view of a large portion of the sky. Any obstructions between the phone and the sky can adversely affect signal strength. A big tree is an obvious obstacle, but even a pocket or a backpack can cause problems for the very low-strength signals.
• Time to tune-in to the signals from the satellites. To improve signal acquisition time, keep the device in one place and make sure the device’s data communications are enabled. This allows the phone’s GPS to get hints about its approximate location. Even with a perfectly clear sky, it can take a few minutes before a lock can be established in some situations.
• Turn off WiFi as it may be causing conflicting data with your GPS as your mobile devices will try to use it as part of the location services.

Understanding Your Device’s GPS Performance

• Even if your device is in the same place and the settings are the same as before, it may behave differently from one day to the next. Typically, the device needs to receive signals from about 5 satellites to get an accurate estimate of its position. With the changing position of the satellites, changing weather patterns, and the changing nature of the Earth’s outer atmosphere, there are enough parts of the GPS system outside of your direct control and observation that it is difficult to make conclusions about what specifically is causing inconsistent performance. We recommend you try repeatedly before making a judgment about the best ways to work with your device’s GPS.

* Some of the information contained in the FAQ was obtained from GPS.gov.  For more information, please click here.

Please note:  Geolocation on your computer works a little bit differently from a phone with GPS, which is why you may have different current location results from our LandGlide® mobile app.

The screen with multiple sign-in options is a new way for us to authenticate your profile.  This will allow you to access your LandGlide® account across multiple devices, which will make it easier to use LandGlide®.

Choose the option that works best for you:

• Continue with Google—This option allows you to use an existing Google account to sign in with an associated email address and password. Google may require some additional verification.
• Continue with Apple—This option allows you to sign in using your Apple ID and password. You will be sent a numeric code to authenticate the account as part of Apple’s two-factor authentication process. Please do not select to hide your email, as this will make assisting you more difficult.
• Continue with Facebook– This option allows you to Sign in with your Facebook login credentials. You will be asked to allow Facebook to share information with LandGlide®.  You must select Allow to proceed.
• Continue with Email – This allows you to have an authentication link sent to the email address associated with your LandGlide® account.  Simply open the email on the device with LandGlide® installed and click the link.  Follow the onscreen prompts within the LandGlide® app, and you will be all set.